FAQ

How soon will my item be shipped?

Most all products are shipped within 1-3 business days. Some are even shipped the same day if you've placed your order early enough in the day. Other items however are shipped in 2-3 days. This is usually the case when the item you've chosen is hand made and may need an extra day or 2 to prep the product and package it for safe arrival. Keep in mind that business days means Monday to Friday. So if you place the order on Saturday or Sunday, day 1 would be Monday. This applies to holidays as well.

What is your return policy? What if I'm not happy with the product?

At RackYourBoard.com, we don't want you to just be happy with your purchase, you should love it! We have taken extra care to source quality products that we believe in, and posted pictures that best visualize the actual product. We know that shopping online for products can be difficult. We've made every effort we can to show you exactly what your getting, in fact even better. So the need for a return is rare. From time to time, human error in shipping can result in a wrong SKU being pulled in the warehouse and shipped to you. In that event, we will cover all the costs to have the product returned and the correct product re-shipped to you free of any additional shipping charges. If you are simply unsatisfied with your purchase, you are most welcome to return it for a full refund minus the shipping. In addition, you are responsible for the return shipping charges. We will refund the purchase price minus the shipping costs. If you have a more detailed inquiry, send us an email at info@rackyourboard.com Subject: RETURN. If there has been any alteration to the product, unfortunately we cannot give a refund in any amount. The item must be returned as delivered, unaltered, in order for us to issue you a refund.

Will you ship to Internation Destinations? What about Canada, Hawaii or Alaska?

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.